1. Introduction

Welcome to Sentinel Farms. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Definitions

• "We," "Us," "Our" refers to Sentinel Farms.
• "You," "Your," "Customer" refers to the user of our website and services.
• "Products" refers to all agricultural products, seeds, tools, and related items offered for sale on our website.
• "Services" refers to all services provided by Sentinel Farms, including but not limited to online ordering, delivery, and customer support.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone else's use of the website. You must not:

• Use the website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
• Use the website in any way which is unlawful, illegal, fraudulent, or harmful.
• Conduct any systematic or automated data collection activities on or in relation to the website without our express written consent.
• Use the website to transmit or send unsolicited commercial communications.

4. Product Information and Pricing

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, images, or other content on the website is accurate, complete, reliable, current, or error-free.

All prices are displayed in Lesotho Maloti (M) and are subject to change without notice. We reserve the right to correct any errors in pricing, even after an order has been placed.

Product availability is subject to change. We reserve the right to limit quantities and to discontinue products at any time without notice.

5. Orders and Payment

5.1 Order Placement

When you place an order through our website, you are making an offer to purchase products at the prices stated. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

5.2 Payment Methods

We accept various payment methods as displayed during checkout, including but not limited to:

• Mobile Money (M-Pesa, EcoCash)
• Bank Transfer
• Bank Deposit
• Card Payments (where available)

Payment must be completed within 10 minutes of placing your order. Failure to complete payment within this timeframe may result in order cancellation and release of reserved inventory.

5.3 Order Confirmation

After placing an order, you will receive an order confirmation. This confirmation does not constitute acceptance of your order. We will send you a separate confirmation email once your order has been processed and payment has been verified.

6. Fulfillment and Delivery

6.1 Fulfillment Options

We offer the following fulfillment options:

• Store Pickup: You may collect your order from a selected store location.
• Ship to Store: We will transfer items to your preferred store for pickup.

6.2 Delivery Times

Delivery times are estimates only and are not guaranteed. We are not liable for any delays in delivery due to circumstances beyond our reasonable control.

6.3 Risk of Loss

All items purchased from Sentinel Farms are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

7. Returns and Refunds

7.1 Return Policy

Due to the nature of agricultural products, returns are generally not accepted unless the product is defective, damaged, or not as described. If you receive a defective or damaged product, please contact us within 48 hours of receipt.

7.2 Refunds

If you are entitled to a refund, we will process the refund to the original payment method within 7-14 business days after we receive and inspect the returned product.

8. Inventory Reservations

When you place an order, we reserve the requested inventory for 10 minutes to allow you to complete payment. If payment is not completed within this timeframe, the reservation expires and the inventory becomes available to other customers.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Sentinel Farms or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

10. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

11. Limitation of Liability

To the fullest extent permitted by law, Sentinel Farms shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services

12. Indemnification

You agree to indemnify, defend, and hold harmless Sentinel Farms, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the website or violation of these Terms.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Lesotho, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lesotho.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [Your Contact Email]
• Phone: [Your Contact Phone]
• Address: [Your Business Address]

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

17. Entire Agreement

These Terms constitute the entire agreement between you and Sentinel Farms regarding the use of our website and services and supersede all prior agreements and understandings.

Last Updated: January 2026